{"id":16347,"date":"2024-09-24T11:32:50","date_gmt":"2024-09-24T11:32:50","guid":{"rendered":"https:\/\/stepahead.pt\/?p=16347"},"modified":"2024-09-24T17:14:16","modified_gmt":"2024-09-24T17:14:16","slug":"banco-big-otimiza-processos-e-aumenta-eficiencia-com-o-siga-cloud","status":"publish","type":"post","link":"https:\/\/stepahead.pt\/en\/noticias\/banco-big-otimiza-processos-e-aumenta-eficiencia-com-o-siga-cloud\/","title":{"rendered":"Banco BiG otimiza processos e aumenta efici\u00eancia com o Siga Cloud"},"content":{"rendered":"
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Na sua jornada de transforma\u00e7\u00e3o digital, o Banco BiG<\/u><\/a> encontrou no Siga Cloud<\/u><\/a> powered by Step Ahead Consulting, a solu\u00e7\u00e3o de Gest\u00e3o Documental e de Processos ideal para otimizar os seus processos e aumentar a efici\u00eancia operacional.<\/p>

Iniciada em 2013, a parceria entre o Banco BiG e a Step Ahead Consulting resultou na implementa\u00e7\u00e3o de um vasto conjunto de processos numa \u00f3tica multicanal, abrangendo toda a \u00e1rea operacional do banco, onde nos mais variados dom\u00ednios o SIGA Cloud se apresenta como uma solu\u00e7\u00e3o completa e eficiente na Gest\u00e3o Documental e orquestra\u00e7\u00e3o de processos.<\/p>

A solu\u00e7\u00e3o implementada, por via da migra\u00e7\u00e3o de uma solu\u00e7\u00e3o anterior, permitiu ao Banco BiG ter uma vis\u00e3o 360\u00ba dos seus clientes, com um hist\u00f3rico detalhado de intera\u00e7\u00f5es entre estes e o banco, facilitando a personaliza\u00e7\u00e3o dos servi\u00e7os e a tomada de decis\u00f5es mais c\u00e9leres e assertivas.<\/p>

Ao oferecer um atendimento mais r\u00e1pido e eficiente, a solu\u00e7\u00e3o eleva a experi\u00eancia do cliente e fortalece o relacionamento com a marca, resultando numa maior satisfa\u00e7\u00e3o e fideliza\u00e7\u00e3o. Ao otimizar processos e centrar-se na experi\u00eancia do utilizador, a solu\u00e7\u00e3o tamb\u00e9m contribui para a satisfa\u00e7\u00e3o dos colaboradores.<\/p>

\u201cA implementa\u00e7\u00e3o do SIGA Cloud foi um dos pilares para a transforma\u00e7\u00e3o digital do Banco BiG. A solu\u00e7\u00e3o permitiu otimizar os nossos processos, aumentar a efici\u00eancia e melhorar a experi\u00eancia do cliente”, afirma Paulo Campos, Diretor de Opera\u00e7\u00f5es do Banco BiG.<\/p>

O SIGA Cloud \u00e9 uma solu\u00e7\u00e3o de Gest\u00e3o Documental e de Processos totalmente parametriz\u00e1vel, flex\u00edvel e escal\u00e1vel, que permite a automatiza\u00e7\u00e3o de processos. Faz uso do Elastic Search para pesquisas em tempo recorde. Atrav\u00e9s da captura digital inteligente, ferramenta nativa e gratuita, permite digitalizar documentos em massa.<\/p>

A capacidades de integra\u00e7\u00e3o com outros tipos de sistemas externos, tornam a solu\u00e7\u00e3o vantajosa de um ponto de vista de reposit\u00f3rio central de documenta\u00e7\u00e3o acelerando a concretiza\u00e7\u00e3o das consultas feitas pelos utilizadores.<\/p>

Paulo Guerra, presidente do Conselho de Administra\u00e7\u00e3o da Step Ahead Consulting afirma que \u201cA proposta de valor do SIGA Cloud \u00e9 clara: Descomplica processos, tornando-os autom\u00e1ticos, eficientes e seguros. Converte o papel em digital e o manual em autom\u00e1tico, permitindo, atrav\u00e9s de uma solu\u00e7\u00e3o integrada, gerir o ciclo de vida de documentos e processos. Acess\u00edvel multidispositivo, 24\/7.”<\/p>

A Step Ahead Consulting orgulha-se de continuar a apoiar o Banco BiG na sua jornada de transforma\u00e7\u00e3o digital, contribuindo para a cria\u00e7\u00e3o de um ambiente operacional mais eficiente, seguro e centrado no cliente.<\/p>

Saiba mais sobre o functionalities<\/u><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Parceria de sucesso impulsiona a transforma\u00e7\u00e3o digital e oferece vis\u00e3o 360\u00ba do cliente.<\/p>","protected":false},"author":3,"featured_media":16390,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-16347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"yoast_head":"\nBanco BiG otimiza processos e aumenta efici\u00eancia com o Siga Cloud - Step Ahead Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepahead.pt\/en\/noticias\/banco-big-otimiza-processos-e-aumenta-eficiencia-com-o-siga-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banco BiG otimiza processos e aumenta efici\u00eancia com o Siga Cloud - 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